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ArtsMarket, Inc. Newsletter
Bozeman, MT April 2005

In this issue


The View From Where We Work

Welcome to the April ArtsMarket newsletter.

Buying the Right Prospect List

Ten Tips for Successful Direct Marketing


 

The View From Where We Work

(photo: www.bozeman-mt.com)



Greetings!
 
 
  • Welcome to the April ArtsMarket newsletter.
 

This month we welcome many new and returning clients, including the City of Rockford, IL and its fabulous Coronado Theater, the Downtown Norfolk Council, South Coast Repertory Theater, and Montana Outdoor Science School.

   
 
  • Buying the Right Prospect List
 

It's the season to sell next year's subscriptions and memberships. What are you doing to prospect? Remember, only prospectors find gold, and that means going beyond your current database of members, friends, and subscribers. With fewer arts attending households subscribing, smart arts organizations are reaching out to new households, and are carefully targeting to place their marketing materials in the most receptive hands.

ArtsMarket's research director Sean Becker provides guidance on a weekly basis to arts and cultural nonprofits throughout the country through the procurement of prospect lists. Wise list purchase begins with a solid understanding of your own best audience, your programming and audience goals, and your financial/revenue needs for next season. Sean assesses existing audiences to determine best prospects by demographics, lifestyle, arts attendance (by discipline) and geography. He then searches through a good half dozen different brokers from around the country to find prospects that are best for each client. He makes the purchases on behalf of our clients using very detailed criteria, usually far more detail than the list brokers would ever offer. All this careful targeting is designed to place our clients' marketing materials in the most receptive households, and maximize return. It is not unusual for Sean to go back and forth with various brokers for days, to make sure our clients obtain the best names possible.

In the process, Sean cleans and address corrects client house lists, and does the merge purge of new names against the existing house lists and/or other house prospect lists. He adds fields and codes when clients need extra detail. He helps clients make sure they have their SANS updated, trouble shoots if there are any questions, and stays on call after the mailing goes out.

We're proud of the value we offer, and are committed to continuing to provide discount services to our clients to make it possible for them to prospect as widely as possible. We charge none of the set up and mailing costs commercial brokers charge, none of the hidden extras for each variable or pull, and do all the analysis required in finding and pulling the best, most targeted lists based on each client's needs for free. We only charge a discounted cost per household name. As with all mailing lists, the prices per name are for unlimited use for a year. We recommend mailing to the list at least three times during the year to maximize the response rates.

   
 
  • Ten Tips for Successful Direct Marketing
 

Here are Sean's Ten Tips for Successful Direct Marketing

1. Make sure your asset base is outstanding. Have a clean, well organized house list. Invest in a bit of list hygiene if needed. You'll save a great deal in the long run.

2. Know your audience. The more you know about your current stronghold attenders - their demographics, attendance/arts participation behavior, geographic location - the more you can shape a predictive model useful in identifying great new prospects.

3. Know your market potential. Just how big is your untapped prospective audience? Where is that audience?

4. Work together with others. Often, organizations band together to commission research and purchase lists, saving quite a lot in the process.

5. Know your programming. Don't generalize - i.e. "the Broadway Audience." The audience for The Lion King is very different than the audience for Rent.

6. Prospect and target. Go beyond house and traded lists. Recognize that people are constantly moving into your community, and that entire new neighborhoods are developed each year. Know that your programming claims a unique share of the cultural market, and that by doing the above analysis you can find the best qualified targets.

7. Know your numbers. Don't think "we can afford to mail 10,000 pieces." Think "How many new prospects do we need to reach to gain an increase of 500 new ticket buyers?" Think about that in the context of your organization's current visibility and your market. A strongly visible organization in a good market can see a five percent return. An under-marketed or new organization in a weaker market might see a one percent return. Realize that gains might come incrementally, and that direct marketing is a multi- year investment.

8. Reinforce. A single mailing might work in some markets. But your best bet is to plan on a suite of mailings, similar to the techniques use by retail catalogers. Change the cover and the incentive, but reinforce your message.

9. Offer a range of options. Fewer people are interested in standard subscriptions. Offer gift cards, frequent purchase options, and other incentives to create a relationship.

10. Say thank you. When you sell a membership or subscription, sell it with a thank you for the loyalty, the trust, and partnership with your organization.

If you are seeking solid prospecting counsel, call Sean at 406-582-7466. Or email him at sbecker@artsmarket.com