Here are Sean's Ten Tips for Successful Direct Marketing
1. Make sure your asset base is outstanding. Have a
clean, well organized house list. Invest in a bit of list
hygiene if needed. You'll save a great deal in the long run.
2. Know your audience. The more you know about your
current stronghold attenders - their demographics,
attendance/arts participation behavior, geographic location -
the more you can shape a predictive model useful in identifying
great new prospects.
3. Know your market potential. Just how big is your
untapped prospective audience? Where is that audience?
4. Work together with others. Often, organizations
band together to commission research and purchase lists, saving
quite a lot in the process.
5. Know your programming. Don't generalize - i.e.
"the Broadway Audience." The audience for The Lion
King is very different than the audience for Rent.
6. Prospect and target. Go beyond house and traded
lists. Recognize that people are constantly moving into your
community, and that entire new neighborhoods are developed each
year. Know that your programming claims a unique share of the
cultural market, and that by doing the above analysis you can
find the best qualified targets.
7. Know your numbers. Don't think "we can afford
to mail 10,000 pieces." Think "How many new prospects
do we need to reach to gain an increase of 500 new ticket
buyers?" Think about that in the context of your
organization's current visibility and your market. A strongly
visible organization in a good market can see a five percent
return. An under-marketed or new organization in a weaker market
might see a one percent return. Realize that gains might come
incrementally, and that direct marketing is a multi- year
investment.
8. Reinforce. A single mailing might work in some
markets. But your best bet is to plan on a suite of mailings,
similar to the techniques use by retail catalogers. Change the
cover and the incentive, but reinforce your message.
9. Offer a range of options. Fewer people are
interested in standard subscriptions. Offer gift cards, frequent
purchase options, and other incentives to create a relationship.
10. Say thank you. When you sell a membership or
subscription, sell it with a thank you for the loyalty, the
trust, and partnership with your organization.
If you are seeking solid prospecting counsel, call Sean at
406-582-7466. Or email him at sbecker@artsmarket.com